How do I make a complaint?

We welcome your feedback and if you are dissatisfied in any way, we are anxious to learn about your concern and then strive to remedy the situation If you have any issues, concerns or complaint please call or email us – we want you to be completely satisfied with our service.

 

However if this initial attempt to resolve the matter has failed, please address the issue please write or email the Complaints Manager at info@thelittleloanshop.co.nz. We have an internal complaints process and undertake to investigate any concerns promptly and fairly. We have up to 40 days to respond to your complaint.

We are a member of an independent dispute resolution scheme operated by Financial Services Complaints Limited (“FSCL�) and approved by the Ministry of Consumer Affairs. If you are not satisfied with our response, you may then refer the matter to FSCL by emailing info@fscl.org.nz or calling on 0800 347 257.

Note that FSCL does not deal with complaints about fees or interest rates unless they are not the same as in your loan agreement. There is no cost to you to use the services of FSCL.